Terms of Service

These Terms of Service (the “Terms”) govern your access to and use of SolveRFP (the “Service”). By creating an account or using the Service, you agree to these Terms. If you are using the Service on behalf of an organization, you represent that you are authorized to bind that organization.

This is a draft template. It is not a final agreement and is not binding until the SolveRFP team replaces it with legally-reviewed terms.

SolveRFP helps you draft answers to security questionnaires (such as SIG, CAIQ, and SOC 2 questionnaires and vendor-security reviews) from your own approved past answers, and export the completed file. The Service assists with drafting; you are responsible for reviewing every answer before you send it to a third party.

You must provide accurate account information and keep your sign-in method secure. You are responsible for activity that occurs under your account. Accounts are for organizational use; you must have the right to upload any document you provide to the Service.

You agree not to misuse the Service, including by attempting to access another customer’s data, probing or bypassing security or tenant-isolation controls, reverse-engineering the Service, or using it to violate applicable law or the rights of others. You must not upload content you are not authorized to process.

You retain all rights to the documents, answers, and other content you upload (“Customer Content”). You grant SolveRFP a limited license to process Customer Content solely to provide the Service to you. SolveRFP does not use Customer Content to train models. Data handling, subprocessors, and isolation are described on the trust page.

Paid plans and one-time question packs are billed through a third-party Merchant of Record that handles payment processing and applicable taxes; card details are not stored by SolveRFP. Subscriptions renew until cancelled. Plan allowances and limits are described on the pricing page.

Except where required by law, payments are non-refundable once value has been delivered (for example, once you have exported a completed questionnaire).

The Service, including its software, design, and documentation, is owned by SolveRFP and its licensors and is protected by intellectual-property laws. These Terms do not grant you any right to SolveRFP’s trademarks or branding.

The Service is provided “as is.” SolveRFP does not warrant that drafted answers are accurate, complete, or suitable for any particular questionnaire. You are responsible for reviewing and approving all answers before submission. To the maximum extent permitted by law, SolveRFP disclaims all implied warranties.

To the maximum extent permitted by law, SolveRFP will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or data. This section is a placeholder and must be finalized with legal review before launch.

You may stop using the Service at any time. SolveRFP may suspend or terminate access for violation of these Terms or to comply with law. On termination, your right to use the Service ends; data handling on termination is described on the trust page.

SolveRFP may update these Terms. Material changes will be communicated through the Service or by email. Continued use after an update constitutes acceptance of the revised Terms.

Questions about these Terms can be directed to the SolveRFP team via the contact details published at launch.