Terms of Service

These Terms of Service (the “Terms”) are a binding agreement between you and SolveRFP and govern your access to and use of the SolveRFP service (the “Service”). By checking the acceptance box, creating an account, or using the Service, you agree to these Terms. If you use the Service on behalf of an organization, you represent that you are authorized to bind that organization, and “you” means that organization.

Version 2026-07-26.1. These Terms are a draft, so nobody is asked to accept them and no acceptance is stored. Once they take effect we will record which version each account accepted, and when.

These definitions govern the words the Service displays to you. Where the Service shows one of these terms, it means what is defined here and nothing more.

“Answer Bank” means the questions and answers you have Approved within the Service, together with the documents you upload. Answer Bank content is authored and approved by you. SolveRFP does not evaluate, validate, or monitor whether it is accurate, complete, or current, and reuses it as you approved it, including after it ceases to be true.

“Approved” means that a person using your account recorded a decision to accept or edit-and-accept a drafted answer. It records that a human decision was made. It is not a statement by SolveRFP about the answer’s accuracy.

“Verified”, including the “✓ verified” marker the Service displays beside a citation, means only that the quoted text appears within a document or Approved answer you supplied, after normalizing letter case and whitespace. It does NOT mean that the quoted text supports the answer it is attached to, that the quoted document is accurate, that the quoted document is current, or that the quoted document describes your actual operations.

“High confidence”, “Needs review”, and “No source” are automated labels derived from retrieval scores and citation checks. They are processing signals. They are not assurances of accuracy and are not a recommendation to send any answer without reviewing it.

“Customer Content” means the questionnaires, answers, documents, and other material you upload to or generate through the Service.

“Drafted Answer” means text the Service proposes for a questionnaire before you Approve it.

The Service is a drafting aid. It helps you draft answers to security questionnaires and similar vendor reviews from your own Customer Content, and export the completed file.

You are the sole author of, and are solely responsible for, every answer you export from the Service and transmit to any third party. A completed questionnaire you send is your statement about your own organization, not SolveRFP’s. SolveRFP makes no representation to any recipient of your questionnaire and is not a source of fact regarding your security posture.

You are responsible for reviewing every Drafted Answer before you send it. The Service is designed so that no answer is exported until a person using your account Approves it, and you agree not to rely on the Service’s automated labels in place of that review.

The Service does not provide legal, audit, regulatory, or compliance advice, and is not a substitute for counsel, an auditor, or a control assessment. The Service does not verify that you operate any control described in an answer it drafts. Determining whether a control exists, is operating, and is accurately described is your responsibility.

You must provide accurate account information and keep your sign-in method secure. You are responsible for activity under your account. You must have the right to upload every document you provide to the Service.

You agree not to attempt to access another customer’s data, probe or bypass security or tenant-isolation controls, reverse-engineer the Service, use it to violate applicable law or the rights of others, or upload content you are not authorized to process.

You retain all rights to Customer Content. You grant SolveRFP a limited, non-exclusive licence to host, process, and transmit Customer Content solely to provide the Service to you. SolveRFP does not use Customer Content to train models. Data handling, subprocessors, and isolation are described on the trust page.

You warrant that you have the rights necessary to upload each document you provide, and that Answer Bank content is accurate and current at the time you Approve it.

Keeping your Answer Bank current is your responsibility. An answer you Approved remains available for reuse until you correct, supersede, or remove it, and it may be reused after the underlying fact has changed. The Service does not detect that a previously Approved answer has become untrue.

Paid plans and one-time packs are billed through a third-party Merchant of Record that handles payment processing and applicable taxes; SolveRFP does not store card details. Subscriptions renew until cancelled. Plan allowances and limits are described on the pricing page.

Except where required by law, payments are non-refundable once value has been delivered, for example once you have exported a completed questionnaire.

The Service, including its software, design, and documentation, is owned by SolveRFP and its licensors and is protected by intellectual-property laws. These Terms grant you no right to SolveRFP’s trademarks or branding.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTY OF ANY KIND. To the maximum extent permitted by law, SolveRFP disclaims all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

SolveRFP does not warrant that any Drafted Answer is accurate, complete, current, or suitable for any questionnaire, recipient, or purpose.

Statements on the SolveRFP website and within the Service that describe citation checking, verification, confidence labelling, grounding, abstention, or refusal to answer are descriptions of how the Service processes your inputs. They are descriptions of mechanism. They are not warranties of the accuracy, completeness, currency, or fitness of any Drafted Answer or exported file, and no such statement creates any warranty or condition beyond what is expressly set out in these Terms.

You acknowledge that the Service uses automated language models, that automated systems can produce output that is wrong, incomplete, or unsupported by the source it cites, and that no automated check can establish that a citation supports the claim built around it.

To the maximum extent permitted by law, SolveRFP will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost business, lost goodwill, or lost or corrupted data, however caused and on any theory of liability.

In addition to the exclusion above, SolveRFP’s total aggregate liability arising out of or relating to the Service or these Terms will not exceed the total fees you paid to SolveRFP in the twelve months immediately preceding the event giving rise to the claim. [LEGAL REVIEW: confirm the cap amount and floor, and whether any carve-outs beyond those below apply.]

These limits do not apply to your indemnity obligations, your breach of the acceptable-use section, your payment obligations, or to any liability that cannot be limited by law.

You will defend, indemnify, and hold harmless SolveRFP from and against any third-party claim, and any resulting loss, liability, damages, fine, penalty, cost, or expense, arising out of or relating to: (a) any answer or file you exported from the Service and transmitted to a third party, including claims of misrepresentation, breach of warranty, breach of contract, or regulatory claims brought by your customers or their regulators; (b) Customer Content, including any claim that it infringes or misappropriates the rights of another; or (c) your breach of these Terms.

These Terms are solely for the benefit of you and SolveRFP. No other person or entity is a third-party beneficiary of these Terms or has any right to enforce them. In particular, and without limitation, a recipient of a questionnaire you completed using the Service has no contractual relationship with SolveRFP, is owed no duty or representation by SolveRFP, and acquires no right of action against SolveRFP under these Terms.

You may stop using the Service at any time. SolveRFP may suspend or terminate access for breach of these Terms or to comply with law. On termination your right to use the Service ends. Data handling on termination, including self-serve deletion, is described on the trust page. Sections that by their nature should survive termination will survive it, including definitions, disclaimers, limitation of liability, indemnity, and the governing-law section.

SolveRFP may update these Terms. Each version carries a version identifier and an effective date. We will give notice of material changes through the Service or by email, and where a change materially reduces your rights we will ask you to accept the new version before you continue using the Service. Your acceptance of a version does not retroactively change the version that governed your earlier use.

[LEGAL REVIEW — DECISION REQUIRED: governing law, exclusive venue, and dispute-resolution mechanism. This is a jurisdictional decision that depends on the contracting entity and where customers are located; it must not be guessed. SolveRFP contracts through an Israeli sole proprietorship while selling primarily to United States businesses, so the choice of law, the choice of venue, whether to require arbitration, and whether to include a class-action waiver and a jury-trial waiver all need advice. Nothing in these Terms should be read as a choice of law until this section is completed.]

Assignment. You may not assign these Terms without SolveRFP’s written consent. SolveRFP may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets.

Force majeure. Neither party is liable for delay or failure to perform caused by events beyond its reasonable control, excluding payment obligations.

Severability. If a provision is held unenforceable, it will be limited or removed to the minimum extent necessary and the remaining provisions stay in force.

No waiver. A failure to enforce a provision is not a waiver of it.

Entire agreement. These Terms, together with the Privacy Policy and the pages these Terms expressly refer to (the trust page and the pricing page), are the entire agreement between you and SolveRFP regarding the Service. They supersede any prior or contemporaneous statement not expressly referred to here, including marketing statements elsewhere on the SolveRFP website. Where a referred-to page conflicts with these Terms, these Terms govern.

Notices. SolveRFP may give notice through the Service or to the email address on your account. Notices to SolveRFP should be sent to the contact address published on the site.

Questions about these Terms can be sent to the contact address published on the SolveRFP site.